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DATA PROTECTION STATEMENT

TILOY Education is committed to protecting your privacy and handling your personal data responsibly. We collect and process personal information to provide university admissions support, study-abroad advice, visa guidance, and related educational services. We do so in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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We may collect and process personal data including:

 

  • Passport (photo page)

  • Academic certificates and transcripts

  • Personal statements

  • Academic or professional references

  • Contact details (email address, phone number, postal address)

  • Communications with universities, colleges, and visa authorities

  • Any additional documents required for admissions or immigration purposes

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Documents are submitted through secure application channels.

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How We Use Your Data

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We use your personal data to:

  • Process university and college applications

  • Communicate with universities, colleges, and awarding bodies on your behalf

  • Provide study-abroad advice and visa guidance

  • Verify documents where required

  • Respond to enquiries and provide support

  • Comply with legal and regulatory requirements

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We only collect and use data that is necessary for these purposes.

 

 

Legal Basis for Processing

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We process personal data based on one or more of the following lawful bases:

  • Your consent

  • Contractual necessity to provide requested services

  • Legal obligations

  • Legitimate interests related to supporting your application

 

 

 

Sharing Your Information

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We may share your data with:

  • Universities and colleges (in the UK and overseas)

  • Immigration authorities or visa application centres (where required)

  • Trusted partners who support delivery of our services

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We do not sell personal data. Information is shared only when necessary and with appropriate safeguards.

 

 

International Applications

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If you apply to universities outside the UK, your personal data may be transferred internationally. We ensure such transfers comply with UK GDPR by using appropriate safeguards, including recognised adequacy decisions, contractual protections, and secure transfer methods. Only relevant information required for your application is shared. Overseas universities act as independent data controllers once they receive your data.

 

 

Data Retention

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We retain personal data only for as long as necessary to provide our services and meet legal or regulatory requirements. Data is securely deleted when no longer required.

 

 

Your Data Protection Rights

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Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to certain processing

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

 

 

 

Complaints

If you have concerns about how we handle your personal data, you have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk. We encourage you to contact us first so we can address any concerns promptly.

 

 

Contact Us

If you need more information about this policy or how we handle your personal data, please contact us at: info@tiloyeducation.com or use the details provided below:

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